31-07-2025
Coles issue apology after technical error leads to online shoppers being charged twice
Coles has apologised to customers after a number of online shoppers were charged twice for their deliveries.
The supermarket giant said a technical error meant some orders that were placed between June 26 and 28 were billed again in late July.
Coles said the issue affected a 'small number' of customers.
The second pre-authorisation – or temporary hold of the money – was reversed and the situation should now be resolved, it said on Thursday.
The error was noticed last weekend and fix rolled out from Monday.
A spokesperson for the company said: 'We're committed to ensuring a smooth experience for our customers when shopping online.
'In this instance, we worked quickly with our payment processor to arrange a reversal of the duplicate charge.
'We apologise to our customers for this inconvenience.'
